Last updated: September 16, 2026

Shipping

Do you offer free shipping?
Yes. Standard shipping is free for eligible addresses in the contiguous 48 United States. There is no minimum order value.

Where do you ship?
We ship only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

How long does delivery take?
Orders placed before 2:00 PM ET on a business day enter processing the same day. Processing takes 1–2 business days. Carrier transit time is estimated at 3–5 business days. The total estimated delivery time is 4–7 business days. Carrier transit time is an estimate, not a guaranteed delivery date.

How do I track my order?
Once your order is handed to the carrier, we send a tracking number to the email address you provided at checkout. You can use that number on the carrier’s website.

What if tracking stops updating?
If tracking shows no movement for more than 5 business days, contact us with your order number so we can open a carrier inquiry. If tracking shows delivered but you cannot find the package, check with neighbors and your local carrier facility first, then contact us within 7 days of the delivery scan.

Returns and Refunds

What is your return window?
You may return an eligible item within 30 calendar days of delivery. We offer 30-day hassle-free returns.

What condition must the item be in?
The item must be unused and in its original packaging.

Who pays for return shipping?
Return shipping is free for eligible returns. We provide a prepaid return label. We do not charge a restocking fee or a reset fee.

How do I start a return?
Contact us at info@aceofficesystemssale.com or call +1 443-350-1314 within 30 calendar days of delivery. Provide your order number, the item, and the reason for the return. We will send a prepaid return label and instructions.

How long does a refund take?
Once we receive the returned item, we inspect it and process the refund within 1–2 business days. The refund goes back to the original payment method and may take 7–10 business days to appear.

Do you offer exchanges?
We do not process direct exchanges. If you want a different item, return the original item for a refund and place a new order. This is usually the fastest way to get the item you want.

What if the item is defective?
Contact us within 48 hours of delivery. We will provide a prepaid return label and arrange a refund or replacement after the return is received and inspected.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.

What currency do you use?
All transactions are processed in U.S. dollars (USD).

Do you charge sales tax?
No. We do not calculate or collect sales tax on our website. No sales tax is added at checkout.

Is payment secure?
Yes. All payments are processed through a secure SSL encrypted connection.

Products and Orders

What do you sell?
We sell office furniture and office equipment, including office seating, desks, workstations, storage, filing, and related office supplies.

Do I need an account to place an order?
No. You do not need to create an account to place an order.

Can I change or cancel an order?
Contact us as soon as possible at info@aceofficesystemssale.com or +1 443-350-1314. If the order has not yet been handed to the carrier, we will do our best to update or cancel it. Once the order is in transit, the return process applies.

Contact

How do I contact you?
You can email info@aceofficesystemssale.com, call +1 443-350-1314, or use the contact form at the bottom of the Contact Us page. Service hours are Monday – Friday, 9:00 AM – 6:00 PM ET.

Where are you located?
aceofficesystemssale
2126 E Old Philadelphia Rd, Elkton, MD 21921, United States