We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns work, who pays for return shipping, and how long a refund takes.

Return Window

You may return an eligible item within 30 calendar days of delivery. We offer 30-day hassle-free returns.

Return Conditions

To be eligible for a return, the item must be:

  • unused,
  • in its original packaging, and
  • free from damage caused by the customer.

If the item is defective or was damaged in transit, please contact us within 48 hours of delivery so we can review the issue and arrange the return under the defective-item process.

Return Shipping Costs

Return shipping is free for eligible returns. We do not charge a restocking fee, and we do not charge a reset fee. For defective items, we provide a prepaid return label. For remorse returns, meaning the customer changed their mind or no longer wants the item, we also provide a prepaid return label so the return process is clear and simple. In both cases, the customer is not asked to pay return shipping.

How to Start a Return

  1. Contact us at info@aceofficesystemssale.com or call +1 443-350-1314 within 30 calendar days of delivery.
  2. Provide your order number, the item you want to return, and the reason for the return.
  3. We will review your request and send you a prepaid return label and return instructions.
  4. Pack the item securely in its original packaging and attach the return label.
  5. Ship the item to the return address below. Keep the tracking number from the return label so you can confirm delivery.

Return Address

aceofficesystemssale
2126 E Old Philadelphia Rd, Elkton, MD 21921, United States

Refund Processing

Once we receive the returned item, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method. After we issue the refund, it may take 7–10 business days for the refund to appear on your payment method, depending on your bank or payment provider.

Exchanges

We do not process direct exchanges. If you want a different item, return the original item for a refund and place a new order. This is usually the fastest way to get the item you want.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, contact us within 48 hours of delivery. We will provide a prepaid return label and arrange a refund or a replacement after the return is received and inspected. For defective items, return shipping is free, and no restocking fee or reset fee applies.

Contact for Returns

aceofficesystemssale
2126 E Old Philadelphia Rd, Elkton, MD 21921, United States
Email: info@aceofficesystemssale.com
Phone: +1 443-350-1314
Service hours: Monday – Friday, 9:00 AM – 6:00 PM ET